Frequently asked questions
What is your return policy?
We do accept returns of unused yarn in its original packaging within 60 days of original purchase. Please follow this link to submit your return details to us and generate a shipping label. Once we receive your returned package, we will issue a refund through the original payment method.
What if I can't find a color or collection that I need?
You can use the search feature at the top, right corner of the website. You can type anything in the search box, including SKU numbers, description key words, colors and materials.
Can you wind my yarn before shipping?
Yes we can! We'd be happy to wind 3 hanks for you for free. $2 per hank after the first 3.
Do you ship outside of the United States?
Our website is set up currently to ship to addresses within the United States and Canada. If you are located in another country and are interested in placing an order, please contact us. We are happy to run shipping quotes and discuss shipment options with you.
How are shipping costs calculated?
It's amazing how costly shipping charges can be these days! Our website is set up to run real-time USPS rates based on the weight of the items in your shopping cart. USPS First Class rates are available for shipments weighing less than one pound, however, we recommend Priority Mail options as delivery tends to be more quick and reliable.