Frequently asked questions
What is your return policy?
We do accept returns of unused yarn in its original packaging within 60 days of original purchase. Please follow this link to submit your return details to us and generate a shipping label. Once we receive your returned package, we will issue a refund through the original payment method.
What if I can't find a color or collection that I need?
You can use the search feature at the top, right corner of the website. You can type anything in the search box, including SKU numbers, description key words, colors and materials.
Can you wind my yarn before shipping?
Yes we can! We'd be happy to wind 3 hanks for you for free. $2 per hank after the first 3.
Do you ship outside of the United States?
Our website is set up currently to ship to addresses within the United States and Canada. If you are located in another country and are interested in placing an order, please contact us. We are happy to run shipping quotes and discuss shipment options with you.
How are shipping costs calculated?
It's amazing how costly shipping charges can be these days! Our website is set up to run real-time USPS and UPS rates based on the weight of the items in your shopping cart. USPS First Class rates are available for shipments weighing less than one pound, however, we recommend Priority Mail options as delivery tends to be more quick and reliable.
Can you ship to an APO/FPO address?
Yes! We can ship to APO/FPO addresses. However our website platform does not have an "AP" state option when entering a shipping address. To enter an APO/FPO address, complete the address lines as you normally would, enter "APO" or "FPO" in the city box and select any state abbreviation. Also, for additional confirmation, please include a note with your order with the full APO/FPO address. This will help ensure our shipping system recognizes the label address correctly. We'll take it from there 👍 and will contact you if we have any issues. Please allow 1 to 3 weeks for your package to arrive.